AskMN: The Librarian Is In!: Great River Regional Library Public FAQs

How to pay library charges

• Effective January 2022, GRRL no longer charges late fees for items and all past late charges have been removed; replacement costs are still assessed for items considered lost (overdue 45 days)
• Pay balances online with a credit card by logging in at https://search.griver.org with library card number and PIN. Details on this page: https://griver.org/make-a-payment
• Pay in person with cash/check at any of our locations: https://griver.org/locations
• Some locations are able to accept credit cards at self-check machines
• Patrons may pay charges on library computers

Lending periods

• Books, DVD and VHS: materials loan for three weeks.
• Lucky Day: 7 days.
• Interlibrary Loan: The loan period on interlibrary loan items is set by the lending library, not GRRL. 
• Magazines: The loan period on magazines is three weeks. The charge for magazine replacement is $1.
• All Other Materials: The loan period on other items is three weeks. 

Collection Agency

• Accounts with a total unpaid balance of $25 or more will be turned over to Unique Management Services (a collection agency that helps libraries collect materials and money they are owed).
• Accounts are turned over to UMS no less than 30 days after a courtesy billing notice is sent.
• A $10 service fee is added to the patron account when it is turned over to UMS. Parents or guardians are responsible for debts incurred by minor children.

Other notes about charges

• Balances over $1 must be paid before items may be checked out.
• Contact your local library staff for questions about charges. You may also contact the Patron Services Specialist at (320) 650-2510 if you have questions about collection agency charges and fines.