I can't access a library database (or get an error message)

Off campus access to library databases is available to current UMD students, staff, and faculty.

If you're having an access issue, you can

  1.  check your directory suppression. If you’ve chosen “Suppress all”, or “Suppress my phone numbers, my address, my email” pick something else. After one day, reinstate full suppression of your data. (By then UMD will have received the necessary data to authenticate you.)
  2. check your browser settings - enable cookies and pop-ups for the database.

If you get an error while using VPN to access databases, and are using a Zotero browser extension/plugin, go to Zotero's settings to disable proxy redirection. For further help, contact the ITSS TechCenter Help Desk at 218-726-8847.

Still have questions? Ask Us!


Answer

  • Last Updated Jun 16, 2020
  • Views 34
  • Answered By Kate Conerton

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